At Merkedo, we want you to be fully satisfied with your purchase. If you are not satisfied, please review our policy below.
**Returns**
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
**Refunds**
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7–10 business days.
**Exchanges**
We only replace items if they are defective or damaged. Contact us at info@merkedo.co.uk to arrange an exchange.
**Return Shipping**
You will be responsible for paying your own shipping costs for returning your item, unless the item was faulty or incorrect.
**Contact Us**
For any questions about our Refund Policy, please contact us at info@merkedo.co.uk or call +44 7359074213.